To create an account, click My Account on the top menu button, fill in the details below ‘New Here? Create Your Account Now‘ and then click ‘Create Account‘.

How do I sign in to My Account?

I’ve forgotten my password, what do I do?

How do I update my account information?

How do I update my shipping and billing addresses?

To change your order, please contact us  quoting your order number.

Please note that because of our high speed turnaround, your items will be printed soon after you place the initial order, however we will always do our best to change the order as late as possible.

If you have uploaded the wrong artwork, please contact us  quoting your order number.

Please note that because of our high speed turnaround, your items will be printed soon after you place the initial order, however we will always do our best to change the artwork as late as possible.

You can change your shipping address before the order is dispatched; it is sometimes possible to change the address during transit.  Please contact us as soon as possible quoting your order number.

If you have moved and want to change your delivery address for future orders, please log into your ValPrints account. In the ‘My Address Book‘ section, click ‘View All My Addresses‘. You will be presented with all your saved addresses. Click ‘Edit Address‘ and when ready, press save.

Your address will now be saved for all future orders.

We accept a variety of different formats such as PDF, EPS, TIFF, JPEG, GIF and PNG.

If you are sending us artwork with a mix of graphics and photography, please provide us with a print ready PDF. If you are sending any Photography, please ensure it is as high resolution as possible.

If you are sending over an EPS, please ensure that all the fonts are outlined.

Unfortunately Microsoft Word is not a print ready format, whilst it is fine for printing on a desktop printer, text and images can often appear very different when opened on other computers.

More modern versions of Microsoft Word can save files as PDF, a far more consistent file type. In order to do this, click file and then save as PDF. If there is no option on your particular version, there is an online tool that will convert your Word file for free zamzar.com. Please be sure to check the converted file thoroughly as elements of your design may move or change.

Our maximum size upload is 100MB.

If you need any help, please contact us.

We would recommend WeTransfer as it is free to use and you can send files up to 2GB. All you need to do is enter the email address you need to send the artwork (if you have not been provided with an email address, please send to hello@vprints.co.uk), provide your address, select your file, add a message (if you are sending artwork for a web order, quote the order reference in the message) and press transfer.

The Trim lines help indicate where the product is cut down to the desired size and refers to the end of the paper or finished size of a product.

The Bleed is the area to be trimmed and ensures that no unprinted edges occur in the final trimmed document.

The Safe Margin is the area between the text and graphics that are not meant to be trimmed.

We have a range of Photoshop, Illustrator and InDesign templates that can be found here.

We print in CMYK. When providing artwork, the colour needs to be set as CMYK not RGB (RGB artwork will be converted to CMYK, as this could affect your colours).

Delivery is free for all UK mainland deliveries.

DPD and Royal Mail for more check out our Delivery Page

Deliveries to PA postcodes in Scotland will only take place on Tuesdays and Thursdays. Exact date will be confirmed by e-mail when placing an order.

Deliveries to some of Scottish postcodes (AB, FK, G83, IV, KW, PA, PH, HS, DD) can take an extra 2 to 3 days.

Deliveries to Northern Ireland (BT) take an extra 2 to 3 days.

We can ship to anywhere in the world, however this is a special service and is not currently available online please contact us

We can arrange for your delivery to be on Saturday, but there are additional fees for this service. You can upgrade your delivery to one of the following timed deliveries:

• Saturday Standard 7am-7pm Deliveries will be charged at £30.00
• Saturday Pre Noon Deliveries will be charged at £30.00
• Saturday Pre 10:30am Deliveries will be charged at £35.00
• Contact Us To Arrange 

Certainly, you can upgrade your delivery to one of the following timed deliveries:

• Pre 10:30am weekday will be charged at £20.00
• Pre Noon weekday be charged at £15.00
• Contact Us To Arrange 

Deliveries are scheduled between 7am and 7pm.

On the day of your delivery you will be sent an email or SMS message with a time slot and we will ask you in this message if you’d like to move the delivery to another day. If you do not receive this message contact us.

Yes, thats possible please contact us. 

We accept most major debit and credit cards:
PAYPAL AND BANK TRANSFER.

We also accept PayPal. Please see our Payments page for more information.

Unfortunately at the moment we don’t.

There are no charges when using a credit card.

No, we do not store any credit or debit card details on our servers or databases.

Please cantact us  and we will arrange for a copy of your invoice to be sent through to you.

Yes, if it is an order that you have placed on our new website, then you can easily re-order by logging into your ValPrints account.

If you cannot find your order in your account, please contact us.

Please note: If you have placed an order using the Guest checkout option, you will not have a Full Account and therefore will not have the ability to re-order. Please upgrade your account to take full advantage of the re-ordering feature.

Don’t worry; we will be able to help. We have a sophisticated Management Information System that allows us to find old orders with minimal details – be it the delivery postcode, your email, or even the subject of the artwork.

There are two scenarios which would be mean you are unable to view previous orders placed online with us.

1: You have placed an order using the Guest Checkout option and have since upgraded your account. Any orders placed using the Guest Checkout option do not transfer across to your Full Account.

or

2: You placed an order online before February 2015, which means it was placed on our old website. We were unable to migrate old orders across to our new website although we are still able to see all your previous orders on our database and get any information you require.

If you need any information or artwork sent to you, contact us.

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site. Please see more information here.

Please see our Terms and Conditions information here.

We use a wide variety of paper stocks from many different suppliers. As it is a natural product, from time to time the feel can sometimes vary and we constantly monitor this to ensure the best quality product.

We use eco friendly vegetable based inks as we believe that printing should be as kind to the environment as possible. This is just one of the ways we help to achieve this.