Your Account

How do I register / create an account?

To create an account, click My Account on the top menu button, fill in the details below New Here? Create Your Account Now and then click Create Account.

How do I sign in to My Account?

To sign in to your account, click My Account, enter your email and password into the form provided and then click Sign In.

I’ve forgotten my password, what do I do?

Click My Account, then click I don’t remember my password. Enter your email into the field and click Reset Password. We will then send you an email with a secure link to reset your password. Once you receive the email, click the link and follow the instructions.

How do I update my account information?

Login to your ValPrints account for options to change your password, your email and edit any of your stored addresses.

How do I update my shipping and billing addresses?

Log into your ValPrints account. In the My Address Book section, click View All My Addresses. You will be presented with all your saved addresses. Click Edit Address and


How do I change my order?

To change your order, please contact us  quoting your order number.

Please note that because of our high speed turnaround, your items will be printed soon after you place the initial order, however we will always do our best to change the order as late as possible.

I’ve uploaded the wrong artwork what shall I do?

If you have uploaded the wrong artwork, please contact us  quoting your order number.

Please note that because of our high speed turnaround, your items will be printed soon after you place the initial order, however we will always do our best to change the artwork as late as possible.

Can I change my order shipping address?

You can change your shipping address before the order is dispatched; it is sometimes possible to change the address during transit.  Please contact us as soon as possible quoting your order number.

If you have moved and want to change your delivery address for future orders, please log into your ValPrints account. In the My Address Book section, click View All My Addresses. You will be presented with all your saved addresses. Click Edit Address and when ready, press save.

Your address will now be saved for all future orders.

How do I track my order?

You will be sent a tracking number by email when the order is dispatched. The email will include a link to the tracking area on the Interlink website.

My order has not arrived. What do I do?

The first thing to do is check the couriers website. It may be that they have tried to deliver your order and you were not in. They may have left your order in a safe place, or left it with a neighbour. The website will tell you in the tracking section what has happened to your order.

If you are still unable to locate your order, please contact us  quoting your order number.

What if I’m not satisfied with my order?

Please contact us and speak with customer services. Please remember to have your order number to hand. Our customer services team may ask for pictures to get a better understanding of the issue.

If you are unable to call or it is out of hours, then please email with as much detail as possible and they will be happy to help.

Is it possible to leave feedback based on my experience ordering with ValPrints?

Within a week of despatching your order, an email will be sent through to you with a prompt to leave feedback through the review website TrustPilot.

Alternatively, if you would prefer, you can send your feedback to our email


Artwork and Design Guidelines

What file types do you accept?

We accept a variety of different formats such as PDF, EPS, TIFF, JPEG, GIF and PNG.

If you are sending us artwork with a mix of graphics and photography, please provide us with a print ready PDF. If you are sending any Photography, please ensure it is as high resolution as possible.

If you are sending over an EPS, please ensure that all the fonts are outlined.

Do you accept Microsoft Word files?

Unfortunately Microsoft Word is not a print ready format, whilst it is fine for printing on a desktop printer, text and images can often appear very different when opened on other computers.

More modern versions of Microsoft Word can save files as PDF, a far more consistent file type. In order to do this, click file and then save as PDF. If there is no option on your particular version, there is an online tool that will convert your Word file for free Please be sure to check the converted file thoroughly as elements of your design may move or change.

What is the maximum file size for uploading my artwork?

Our maximum size upload is 100MB.

If you need any help, please contact us.

My file is over 100MB how can I send it to you?

We would recommend WeTransfer as it is free to use and you can send files up to 2GB. All you need to do is enter the email address you need to send the artwork (if you have not been provided with an email address, please send to, provide your address, select your file, add a message (if you are sending artwork for a web order, quote the order reference in the message) and press transfer.

What are Trim, Bleeds and Safe Margins?

The Trim lines help indicate where the product is cut down to the desired size and refers to the end of the paper or finished size of a product.

The Bleed is the area to be trimmed and ensures that no unprinted edges occur in the final trimmed document.

The Safe Margin is the area between the text and graphics that are not meant to be trimmed.

I have ordered Spot UV, how do I let you know where to apply it?

We recommend using a program like Adobe Illustrator, creating a new layer called Spot UV and indicating where you’d like it, using 100% Magenta to highlight the area.

Do you have any templates to use as a guide when designing?

We have a range of Photoshop, Illustrator and InDesign templates that can be found here.

Do you print in RGB or CMYK?

We print in CMYK. When providing artwork, the colour needs to be set as CMYK not RGB (RGB artwork will be converted to CMYK, as this could affect your colours).


How much does delivery cost?

Delivery is free for all UK mainland deliveries.

Which shipping carriers do you use?

DPD and Royal Mail for more check out our Delivery Page

What are your delivery times to Non mainland UK and Highlands?

Deliveries to PA postcodes in Scotland will only take place on Tuesdays and Thursdays. Exact date will be confirmed by e-mail when placing an order.

Deliveries to some of Scottish postcodes (AB, FK, G83, IV, KW, PA, PH, HS, DD) can take an extra 2 to 3 days.

Deliveries to Northern Ireland (BT) take an extra 2 to 3 days.

Do you ship outside of the UK?

We can ship to anywhere in the world, however this is a special service and is not currently available online please contact us

Can you deliver on a Saturday?

We can arrange for your delivery to be on Saturday, but there are additional fees for this service. You can upgrade your delivery to one of the following timed deliveries:

  • Saturday Standard 7am-7pm Deliveries will be charged at £30.00
  • Saturday Pre Noon Deliveries will be charged at £30.00
  • Saturday Pre 10:30am Deliveries will be charged at £35.00
  • Contact Us To Arrange 

Can I upgrade my delivery to receive it any quicker?

Certainly, you can upgrade your delivery to one of the following timed deliveries:

What is the latest time for delivery?

Deliveries are scheduled between 7am and 7pm.

My order is due for delivery today but I won’t be in. What can I do?

On the day of your delivery you will be sent an email or SMS message with a time slot and we will ask you in this message if you’d like to move the delivery to another day. If you do not receive this message contact us.

Do you offer a Click and Collect service?

Yes, thats possible please contact us. 



What methods of payment do you accept?

We accept most major debit and credit cards:

We also accept PayPal. Please see our Payments page for more information.

Do you offer credit accounts?

Unfortunately at the moment we don’t.

Are there any charges for using a credit card?

There are no charges when using a credit card.

Do you store any credit card information?

No, we do not store any credit or debit card details on our servers or databases.

Where can I get a copy of an invoice from a previous order?

Please cantact us  and we will arrange for a copy of your invoice to be sent through to you.


Can I re-order a previous job?

Yes, if it is an order that you have placed on our new website, then you can easily re-order by logging into your ValPrints account.

If you cannot find your order in your account, please contact us.

Please note: If you have placed an order using the Guest checkout option, you will not have a Full Account and therefore will not have the ability to re-order. Please upgrade your account to take full advantage of the re-ordering feature.

I want to re-order but I can’t remember the order number. What can I do?

Don’t worry; we will be able to help. We have a sophisticated Management Information System that allows us to find old orders with minimal details – be it the delivery postcode, your email, or even the subject of the artwork.

I can’t see my previous orders on my account. What can I do?


Policies & Other Information

What is your Privacy Policy?

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site. Please see more information here.

What are your Terms of Use?

Please see our Terms and Conditions information here.

What paper stocks do you use?

We use a wide variety of paper stocks from many different suppliers. As it is a natural product, from time to time the feel can sometimes vary and we constantly monitor this to ensure the best quality product.

What Ink do you use?

We use eco friendly vegetable based inks as we believe that printing should be as kind to the environment as possible. This is just one of the ways we help to achieve this.